ur managed I.T. services are the core of our business at Word of Mouth Computers and Electronics. We specializing in steering your business through the rocky and confusing world of business systems and technology. From the smallest PC problem to full scale network design and implementation, we are here for our clients! The best way we have found to serve our business clients’ I.T. support needs is through our Sentinel Platform managed I.T. services. This is the simplest way to keep your business on track and ahead of your competition. Sentinel clients pay a monthly “membership” fee and we take all of the risk of problems and repair needs on ourselves. In essence, we become your outsourced I.T. Support Department and your I.T. service issues become our problem so you can focus on your own industry!
Learn how the Sentinel Platform works...
Unlimited Help Desk Support
When our clients become Sentinel Platform members there is a noticeable shift in the role of our support team in their lives. Our team starts off as a solution to problems as they arise. However, when clients who use our hourly services switch to our Sentinel Platform, they notice that the number of problems they have decline drastically. How can we offer UNLIMITED HELP DESK SUPPORT? With the Sentinel Platform, we are able to prevent our members from having problems which reduces and sometimes even eliminates their need to call us in the first place!
Our Sentinel Platform members are protected by our exclusive Sentinel Agent Security which utilizes the databases and scanning strategies of multiple anti-virus solutions. The best part is that we are so confident in our solution that if something gets passed our security, we will remove the infection and get your business back up and running at no cost to you! Now THAT is putting our money where our mouth is!
Sentinel Portal and Reporting
If you are paying for a monthly service, you want to know what you are getting for your money! We understand! Our Sentinel Platform Members receive monthly reports on the health of their system(s) as well as service calls and maintenance procedures that have been completed. Our members have access to all of their information via our Sentinel Customer Portal including service tickets, projects, estimates, health reports and more!
While we are known for providing the best service for ALL of our clients, our Sentinel members get special treatment! Our 24/7 monitoring gives our support team and our members up-to-date information about their systems as well as managing updates and other automatic maintenance procedures. Sentinel Members also get bumped to the front of our help desk call queues and onsite service call schedules for even faster service from our friendly support team!
Managed Data Backup
Our managed data backup service is among the favorite services of our members. Accidentally deleted file? Lost, stolen or damaged computer? No problem, not only do we include backup services in some of our Sentinel Platform plans, but we include the support you need to restore and recover backed up files when you need them! Our backup services are automatic, secure and accessible from anywhere!
Our Sentinel Members are able to access the benefits of our services no matter where they are in the world. As long as their computer has access to the internet or the member has access to a phone, we are here to help.